Morgan Sindall plc saves £4 million in the first year after a major IT outsource and migration project

Continual Solutions help a major UK company outsource their IT services

Morgan Sindall plc is a leading construction and regeneration group. It has a national network of offices, employs over 8,000 people and its annual turnover exceeds £2 billion.

In the summer of 2007, the company completed its acquisition of two businesses from Amec plc. Morgan Sindall’s existing IT support service needed to cope with an additional 2,000 new users. Continual Solutions was contracted to design a new service and help manage the selection process.

Timescales were tight, so Continual Solutions also successfully managed the existing group IT outsource service during the transition period.

Continual Solutions was responsible for the design of the new service. A review process was undertaken to ascertain the requirements of the major stakeholders and staff.

Continual Solutions created an RFP (request for proposal) and managed the tendering process. Morgan Sindall decided to adopt a shared service model.

BT Lynx provided the main support service while Computacenter Services managed the migration of 2,000 employees by supplying new hardware and software, as well as data migration services.

The migration of the new employees started in October 2007 and was completed in March 2008. The total cost was £6 million, which covered desktop computers, software licences, a mini hosting centre, communications equipment and consultancy services. The project was a total success.

How can we help you?

We fully understand the processes required to develop and maintain efficient and valued services to your business. We can also work with you to recover or improve an existing service. We can:

• Save you valuable time.
• Help you be more productive.
• Develop a services strategy.
• Design an efficient service.
• Develop and recruit a motivated service team.
• Improve internal and external services.
• Improve communications.
• Maximise the investment in your suppliers and partners.
• Save you money.
  

Transition management

We have a range of partners and skills, and can limit the risk to your business when implementing new business systems and running cultural change programmes in your organisation. We provide the necessary tools and procedures to help educate your team on the benefits of a robust service.

Sourcing and service design

We can work with you to analyse your service requirements, as we have a vast amount of experience in designing leading edge solutions for IT service delivery.

We can help you develop your strategy and introduce you to outsource partners. We have experience in running invitation to tender (ITT) and request for proposal (RFP) processes and recommending partners to fit the culture and service requirements of a business.

Resources

The key to the success of any project is ensuring you have adequate resources and access to the right skills. We can provide:

• Staff on a short or long‑term contract to cover your service management, service delivery, and project management needs.
• Interim management staff.

We are also happy to work with any existing preferred suppliers to maximise or recover your existing services. To find out more, call us today on 0845 130 8294.